Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Booking Information: First name, last name, email, phone number, desired service type, start date, hours per week, care location, and details about the care recipient (such as age, mobility level, medical conditions, current support, and primary concerns)
• Caregiver Application Information: First name, last name, email, phone number, date of birth, home address, driver's license details, years of experience, certifications, availability, and responses to our screening questionnaire
• Sensitive Documents & Vetting Information: As part of our caregiver vetting process, we collect government-issued identification (ID photo), a resume, and a criminal record / background check, along with your consent to perform background verification. These documents are treated as sensitive personal information.
• Account Information: Email and password (if you create an account)
• Communication: Any messages, feedback, or inquiries you send to us

1.1a Sensitive Information & Background Checks

Caregiver applications involve the collection of sensitive personal information, including identification documents, dates of birth, home addresses, and criminal record / background checks. We collect this information solely to verify the identity, eligibility, and trustworthiness of caregivers who may provide in-home support to vulnerable individuals. We obtain your explicit consent before performing a background check. Care recipient details (including health-related information) are collected only to match appropriate care and are shared only with the caregivers and staff involved in coordinating that care. Uploaded documents are stored in private, access-controlled storage and are accessible only to authorized Connect Home Care staff.

1.2 Information Collected Automatically

We may collect certain information automatically when you visit our website:

• Device Information: Device type, operating system, and browser type
• Usage Information: Pages visited, time spent on pages, and links clicked
• IP Address: Your IP address and approximate geographic location
• Cookies: We use cookies and similar tracking technologies to enhance your experience

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and respond to booking requests and applications
• To send confirmation emails and administrative communications
• To match clients with caregivers
• To provide and improve our services
• To comply with legal obligations
• To prevent fraud and maintain security
• To analyze website usage and trends
• To contact you regarding your booking or application (with your consent)

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: Third parties who assist us in operating our website and providing services (email providers, hosting providers, etc.)
• Legal Requirements: When required by law or court order
• Caregiver Matching: If you request a booking, we may share relevant information with caregivers to facilitate matching
• Business Transfers: In the event of merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law. Booking and application information is typically retained for a minimum of 2 years for business and legal purposes.

6. Your Rights

Under Canadian privacy laws, including PIPEDA, you have the right to:

• Access your personal information held by us
• Request corrections to inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Withdraw consent for processing (where applicable)
• Opt-out of certain communications

To exercise any of these rights, please contact us using the information provided in the "Contact Information" section below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze site usage. You can control cookie settings through your browser. Disabling cookies may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of other websites. We encourage you to review their privacy policies before providing personal information.

9. Children's Privacy

Our website and services are not intended for individuals under 18 years of age. We do not knowingly collect information from minors. If we become aware that a minor has provided us with information, we will delete such information promptly.

10. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy on our website and updating the "Effective Date" above.

11. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us at: